|  | | Workarounds for Radeon HD 5000 Series Vertical Stripes Issue | 
AMD's latest ATI Radeon HD 5000 series is indeed selling like hotcakes. Only three weeks ago, AMD had announced that it had shipped two million DirectX 11 GPUs. However as history has taught us, new products sometimes mean new issues. Since the official launch of the HD 5000 series, there have been many lockup reports on several forums. This lockup happens mostly during 3D mode and is accompanied by gray vertical stripes appearing on the screen (But sometimes it appears as a black screen) and looping sound. So far, we haven't found any information on AMD's website, but luckily one of our systems was affected and it allowed us to investigate this issue. Users have suggested the following workarounds:
• Use ATI Catalyst 9.10 Beta.
• Update BIOS to a newer version.
• Downclock GPU Clock from CCC's Overdrive.
• Disable ATI High Definition Audio Device from the Device Manager.
• Force fan to 40% or above from CCC's Overdrive.
• Disable PowerPlay with a tweaked CCC profile.
• Boost GPU voltage with an overclocking utility.
• Return Merchandise Authorization (RMA).
• Write a nasty email to AMD's Catalyst Team.
• Give up on gaming and troll on forums and play with cats instead.
We have tested all these possible workarounds (except for the last two), but only updating the BIOS to a newer version or boosting the GPU voltage or downclocking the GPU have solved this issue on our ATI Radeon HD 5770. After further investigation, we discovered that AMD has increased the GPU voltage in newer BIOS versions, but hasn't posted it anywhere. It seems that AMD needs to come up with a knowledge base article to address this issue. Until then, you can try the workarounds listed above – they worked for us.
THG received the following reply from AMD's Dave Erskine: "Only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior. The team is testing a driver hotfix and initial tests indicate that it resolves the issue, we need to test it further but we expect to make the hotfix available shortly." Update: AMD has released a hotfix Catalyst driver to address the vertical stripes lockup issue. Unfortunately, this hotfix only supports the Radeon HD 5800 series. But according to OEM sources, the HD 5700 series should get the fix within a week as well. Remember folks, you heard about this issue first on NGOHQ.com. You can grab the hotfix from our downloads section and don't forget to share your results with us by posting a comment below.
Last edited by Regeneration; February 6th, 2010 at 12:12 AM..
| | | | 72 Comments | | | Here's the most updated BIOS for HD 5770 (reference design only). |
Last edited by Regeneration; January 29th, 2010 at 10:59 AM..
Reason: Link fixed
| Quote | | | | | "• Give up on gaming and troll on forums and play with cats instead."
Gotta love how that link sends you to register here! Squall, take any hints? Haha, love your sense of humor Regen xD | | | | Does this also effect the 5870 and 5970? | | | | Quote:
Originally Posted by Sazabizc  Does this also effect the 5870 and 5970? | Some of them, but if it ain't broken, don't fix it. |
Last edited by Regeneration; January 28th, 2010 at 12:57 AM..
| Quote | | | | | Thank you. I thought Cata 10.1 would fix this issue but it DIDN'T. | | | | Quote:
Originally Posted by Regeneration Some of them, but if it ain't broken, don't fix it. | Oh but they ARE broken! | | | | Seen this issue... happened after 30 mins of COD.
Good you found a fix for it. | | | | Using the BIOS from first post and Catalyst 9.11 and so far so good. | | | | Haha, i think i will write a nasty email to Catalyst Team... i love ATi GPU´s, but i totally dislike the damn Catalyst. | | | | Quote:
Originally Posted by krasno "• Give up on gaming and troll on forums and play with cats instead."
Gotta love how that link sends you to register here! Squall, take any hints? Haha, love your sense of humor Regen xD | who gave up on gaming? I've played plenty of games lately, even playing through some ones i finished along time ago again.
I just gave up on ATI's low quality tech. | | | | Thus, indirectly admitting you troll the forums. (And play with kittens, awwwww) | | | | launching kittens out of a airpowered cannon is playing with them? | | | | | | Well if that was nVidia You all wuld run to bash fuck out of it.  fanboys 
BTW i play with kittys | | | | | | | | I get these befre as well, made two bios updates on both my 5k series cards, and both are working better so far. But good to know I get same stuff as many others, then I can stop worrie its just me or rest of my system.  And thx for the advice, I actually got one of thos stripe screens after my bios update, but for the very first time, my picture came after 2-3 secoends and it worked again, did not crash or anything, not later either!?? So all of you haveing this isse, update bios ASAP. Use RBE 123 if you whant to edit bios, winflash doesnt work right now, but ATIFlash works fine in dos. | | | | Inviting trolls to the board is never a good idea, IMO.
Also, my 4870 on factory settings was set to some 20ish% fan speed, that's just not only plain wrong, but stupid as well. Uber stupid. |
Last edited by mkey; January 28th, 2010 at 11:47 AM..
| Quote | | | | | what would there be to hunt? | | | | So guys admit it, Your beloved ATI have fucked up.
And they dint say a word about it . They just quietly put out new bios to fix it .
Isint that just like nVidia way`s. | | | | nah, nvidia would know its users are capable of modifying their own bios's and fixing it themselves  | | | | Quote:
Originally Posted by squall_leonhart nah, nvidia would know its users are capable of modifying their own bios's and fixing it themselves | Riiiiiiiiiiight.
Anyway, ATI fucks up on regular basis so am I missing something? | | | | No.. You have not missed a thing. lol | | | | I haven't had any problems with my 5870, no crashes or vertical stripe problems, etc. Except for one and I think it is pretty dumb. My damn mouse cursor would enlarge to 10 times its size at random times. >: ( | | | | How come every post on this site turns to Nvidia vs. ATI discussion?
As far as I remember... almost every hardware vendor in the market had problems with its products. And only consumer-oriented vendors had confirmed and worked hard to solve their issues. Does anyone remember Seagate and their HDD firmware issues? I expect to see the same initiative from both AMD and Nvidia.
If I remember correctly, owners of GeForce 7800 GS are still having black screen issues until this very day. But the fact we had to come with this article shows that AMD isn't better as well. People are having these issues for a few months now and nothing is being done to resolve it. I look forward to see some action from AMD's side on this issue. |
Last edited by Regeneration; January 28th, 2010 at 06:24 PM..
| Quote | | | | | The article said it, fuck ups happen when you try something new! So shut up already and let it be. | | | | Quote:
Originally Posted by krasno The article said it, fuck ups happen when you try something new! So shut up already and let it be. | You Pay $600 for a gpu & see how that works for you | | | | I did pretty much that, actually, and never had any problems with it. | | | | Well people who did pay and got some issues, certainly wouldn't agree with you. | | | | Well, there are things like free tech support, warranty and thousands of hardware nerds ready to jump for help at several tech forums.
As you can see, several workarounds exist ^_^ | | | | Dont You remember what You wrote 5 post up ?? | | | | Fixed the broken link to the fixed BIOS on my first comment. | | | | I'm concerned any software workarounds in either drivers or bios will result in me ending up with a dead card in a few months. | | | | I've only seen this happen maybe 3 - 4 times in over a month of use. At present, it's not so annoying that I feel I need to do anything drastic to correct it. But, FWIW, here's my current BIOS information for my XFX HD 5770:
BIOS Version 012.012.000.003
BIOS Part Number 113-HD577AZNF70-113-C01002-101
BIOS Date 2009/09/26
If this was happening 3 - 4 times a day....or even slightly less, I'd definitely be looking for a workaround or perhaps even a replacement from XFX.
EDIT: There's one other suggestion I came across that was mentioned on another forum: Disable AERO. That has fixed the problem on several PCs. |
Last edited by Dyre Straits; January 30th, 2010 at 07:01 AM..
| Quote | | | | | | | Amateurish report with a lot of misinformation. | | | | its toms hardware,.. of course its full of misinformation | | | | I had solved the flashing problem. Previously when my desktop or video is in 60hz mode, my screen will flash (turn black for a while). I had downloaded the firmware posted, using RBE 1.23 modify the idle to 400/900 same as UVD and flash to my HIS 5770. | | | | Although I've had very, very few of these vertical screens in the month and a half I've owned the HD 5770, I've written XFX to see what they suggest for my particular card. I hope to have some kind of reply in the next few days. | | | | | | to work on a fix, they would first have to admit there is a problem. | | | | I have a Vertex 3D ATI Radeon 5770. Is it safe to forceflash to the BIOS in the first post? I tried flashing and it complained about mismatching P/N. | | | | Experienced 2 striped screens today on a 4 day old card. Should I give up on the 5700 series and get something else? The problem doesn't look like it will be resolved any time soon and just having it in my system is stressing me out, as if I am waiting for the next horrid crash. | | | | Quote:
Originally Posted by Regeneration How come every post on this site turns to Nvidia vs. ATI discussion?
... | because internet forums are a free sporting event for people with excess time and everyone loves to side with a winner and kick a loser. it gives us all a chance to be virtual hooligans and show pride in the man made objects we spent our paychecks on. evidently we are all petty spiteful toddlers who live in envy of each other and this is our sandbox... 
for the record, in three months of owning my 5870 i've seen this happen once.
i am using the 9.10 driver (w/ccc) because it seems to perform better than 9.12 (and sparse 3rd party support for the 5870). when i saw the stripes, they were on screen for only a few seconds and it didn't crash pc or the game i was playing... | | | | i'll keep you updated on when it becomes worthwhile to upgrade to 10.x DOOMJESUS | | | | I'm actually using the 10.1 RC2 drivers now for a couple of weeks. In that time, I've seen this striped screen once. | | | | I've been informed that the beta and RC's actually fix more then the release kit. | | | | It occurs also in series 4850(on stock clocks) from XFX . (Black/Grey/ Screen., Sound Freeze. Verctical stripes., and Button RESET on CASE)
Problem not only at 5000/5800 series.
watch http://www.youtube.com/watch?v=s6kI-qD2W8w
Will solve please this problem???? | | | | My support ticket response from XFX:
________________________________________
We have received an update on this issue from our engineers that have been working on these issues with ATI. We are expecting a solution for the majority users that are experiencing this problem. We have been notified that the ETA with be within 2 weeks and we will let you know once that becomes available.
________________________________________ | | | | rofl, i have 5850 for around 4 months, started doin that "gray-rug" at the very begining )
sort ya drivers amd lads! | | | | XFX informs me that a Hotfix has been issued for the 5800 series. The 5700 series should get the fix within a week. | | | | flashed the bios from the 1st post. crashed 2 times in 10 minutes. flashed to asus bios (October) in my gigabyte 5770. running just perfect, no crash in 2 days. | | | | I'm using a Sapphire 5770 vapor-x and the only way to generate this issue is overclocking my native-2.6Ghz Phenom X4 9950BE CPU to 3.2Ghz.
I've a GA-MA790GP-DS4H mainboard
2x2GB OCZ 1066MHz
and a Raptoxx 600W PSU
even most demanding benchmarks nor havy games don't crash my PC on stock GPU-CPU clocks | | | | I have asus 5770 cucore and i have the problem too :S i updated bios and used ati's beta driver but it don't fixed it.... ATI Sucks  | | | | we must wait for hotfix.. :/ i don't like wait too long ;/ | | | | Keep waiting, a hotfix can't fix an inherent hardware/firmware fault. | | | | I am curious if a fix for 5800 series fully eliminates the problem of grey and black screen | | | | It didn't fix anything at all for my 5870. Tried every possibile solution. | | | | I suggest uninstall everything and install only the driver (10.1) my computer it steadily, once or twice per day will be done grey/black screen. | | | | underclocked my 5770's memory now running just fine. | | | | Glad to see AMD users are getting what they paid for. | | | | At last it was solved.
AMD released driver 10.2 .
My GPU has never crashed after I had installed it.
No more underclock, no more voltage tweak, hurray!
Bravo ATI. | | | | Quote:
Originally Posted by Haxiboy I have asus 5770 cucore and i have the problem too :S i updated bios and used ati's beta driver but it don't fixed it.... ATI Sucks | What program you use to update Asus 5770 Cucore bios? I use ATIWINflash 2.0.1.11 and ATIFLASH 3.79 - always error "Cannor erase ROM". Please help | | | | I'm still using the 10.3 Preview [Press] drivers and have NOT had another instance of GPU crash or the vertical line gray screen in over a month now.
And, I'm quite pleased with the AMD/ATI card I paid for. | | | | 10.2 did certainly *not* solve the problem.
-Djeez. | | | | Have the same problem. Updated my BIOS and drivers, using 10.2, tried with higher volt, nothing have helped. XFX Radeon HD 5770. | | | | Currently using the officially released 10.3a drivers from AMD. It's been close to 2 months since I last saw that vertical gray screen and any kind of system crash.
I'm also overclocking the video card as well as my processor.
The only thing that does still "annoy" me is the screen flickering when the timings ramp up and down between 2D and 3D clock speeds. I really wish something could be done about that. | | | | Quote:
Originally Posted by Dyre Straits The only thing that does still "annoy" me is the screen flickering when the timings ramp up and down between 2D and 3D clock speeds. I really wish something could be done about that. | Like I said previously, this is quite normal. Usually you don't notice this when switching from 2D to 3D as the 3D game will be going full screen and the screen flickers a bit anyway.
It could possible be fixed if you flashed the cards bios with new clocks instead of doing it in software. | | | | ok now i have downloaded the fucking hotfix and the fucking 10.4 driver and vertical stripes still persist? :S what the hell could possibly be wrong? i have 5870 and the problematic game is anno1404. every 15min or so i get a striped screen | | | | i no fanboy but i prefer things that work when i buy them, if ATI would fix there issues in the next driver update i buy them but 3-5 months is not forgiving
ATI seem to have more of an issue with drivers then the hardware it self, if i buy an ATI card now there is am small chance that it not work correctly
BF BC2 good e.g. of this textures (and its load times but to be fare the GTX480 that i have now is talking longer to load then the 9800GX2 i had, i think this is due to DX11) and some other games for the last 4 months and still counting all of my clan members who have got ATI cards has got same issues with the same games and are likey going to move to new Nvidia cards later on this year | | | | ok,guess i fixed it now,just didnt tune the GPU clock down enough last time.ATI should have atleast written on their box that i have to download 200mb sized CCC control center just to be able to modify my videocard and to be able to play anything | | | | Hi all, been following this thread and others related to this infamous vertical stripe issue since Jan 2010. My display driver would stop (50% of time) responding usually right after a game log-in screen. I tried it all, and nothing worked for me, overclocking, voltage tweaks, etc etc etc etc. yes, bios for mobo and gpu were up to date. Every time I thought I had stability, the problem would creep back. Contacted sapphire and ati/amd and they suggested I RMA my card. Had bought the rig from NCIX just before x-mas, and once I contacted the RMA dept, the guy said " why take so long, should have RMA'd it a long time ago. " Soooooo, for those frustrated peeps out there, if you can RMA your card, do so! you'll be glad you did it. Had my hd 5750 replaced with a 5750 vap-x, and been running beautifully for 2 weeks now. Toyota recalled 2.3 million cars over an engineering issue, I'm sure there are a few faulty (memory) cards out there. Hope this helps someone. | |
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