RegisterHomeNewsForumsArticlesDownloadsSearchContact usChat
Already a member? Sign in.

[ Home / Forums / News ]  
Toshiba Screws Windows 7 Upgrade Program in EMEA
Old 27 October 2009, 09:37   #1
Site Staff

Posts: 12,553
CPU: Intel Xeon W3680
GPU: Nvidia GeForce GTX 970
RAM: 3x4GB G.Skill Ares
PSU: Seasonic S12G-750
Five months ago, Microsoft announced its Windows 7 upgrade program. The program offers cheap or free Windows 7 upgrade [upon general availability] to anyone who bought a PC with Windows Vista from a participating OEM or retailer between June 26th, 2009 and January 31st, 2010. Recently, I discovered that Toshiba - one of the largest manufacturers of laptops, has really messed up with their Windows 7 program in the EMEA region (Europe, Middle East and Africa).

Recently, consumers in the US have complained about Windows 7 upgrade program's additional fees ($10). But ironically, they should be thankful, since Toshiba charges $40 for Windows 7 upgrade in the EMEA region. If the high price wasn't enough, Toshiba emailed EMEA customers about a week ago and informed them that they won't be able to ship their Windows 7 upgrade on time due to a driver issue:

"Thank you for ordering the Toshiba Windows 7 Upgrade pack. Your shipment will contain a Windows 7 DVD, the product key and a free Toshiba driver DVD, containing the latest Windows 7 drivers for your Toshiba PC. Additionally, the driver DVD will guide you through the upgrade process for your convenience. The collection of the driver DVD and the programming of an automatic upgrade process require some more time. Therefore, we will be able to ship your Windows 7 Upgrade at the beginning of December. Please accept our apologies for any inconvenience this may cause. Due to technical reasons it is not possible to ship your Windows 7 Upgrade pack without the driver DVD. As soon as the upgrade pack has been shipped, we will inform you straight away by email."

EMEA customers will have to wait two more months to receive their alleged cheap Windows 7 upgrade pack. Suspiciously, North American customers aren't affected by this issue: "North American customers who purchased qualified Toshiba laptops after 6/26/09 and register for the upgrade on our site will receive their Windows 7 upgrade media in October. Specifically, Toshiba will ship the discs on 10/25/09. Also, Toshiba will soon release Windows 7 drivers for all our consumer laptops released over the past two years, ensuring that customers who purchased Toshiba laptops prior to 6/26/09 and purchase Windows 7 on their own can continue to get the most out of their purchase dollars." said Jared Leavitt from Toshiba's US PR to Theo Valich from BSN.

We wrote an email to Toshiba EMEA asking for their official response and some explanations for the driver issue and its two month delay, but we haven't heard from them yet [if their PRs work like their software developers, it's going to take them at least a month to reply]. Three things are certain: Toshiba hasn't prepared itself properly for Windows 7, their software developers aren't taking their jobs seriously and the EMEA consumer got screwed once again.

Last edited by Regeneration; 28 October 2009 at 13:26..
Regeneration is offline  
Reply With Quote
Old 27 October 2009, 10:09   #2
Golden Oldie Member

Posts: 1,949
CPU: Intel I7 3770K 4.2GHz
M/B: Gigabyte Z77X-UD5H
RAM: 16 GB Cruc Ball DDR3
PSU: 1000W Ultra X3
Driver issue is the only reason for the delay? They've had Windows 7 RTM for...what? TWO months at least??? Something's really screwy here is all I can say.
<-<-<-<-See Profile to the Left~~

If you have an issue with what you said, please resolve it in private
Dyre Straits is offline   Reply With Quote
Old 27 October 2009, 11:21   #3
Golden Member

Posts: 905
CPU: AMD FX-8320
GPU: Radeon R7 260X 1GB
M/B: GA-990FX-UD3
RAM: Goodram 2x8GB DDR3 CL9
Send a message via Yahoo to SpectatorX
Weird, especially when drivers for vista can be installed on windows 7.
Take your own future in your own hands!
SpectatorX is offline   Reply With Quote
Old 27 October 2009, 12:03   #4
One issue candidate

Posts: 5,062
CPU: C2Q 9400 2.66 GHz
GPU: Gigabyte 4870 512MB
M/B: Gigabyte X48 DS5
PSU: Chiftec 550W
Originally Posted by SpectatorX View Post
Weird, especially when drivers for vista can be installed on windows 7.
... what?
mkey is offline   Reply With Quote
Old 28 October 2009, 13:29   #5
Golden Member

Posts: 139
CPU: AMD Phenom II X6 1090T
GPU: ATI Radeon HD 6870
M/B: ASUS Crosshair IV
RAM: 4GB Crucial
PSU: Thermaltake
Idiots. I am one of the victims
Hawk is offline   Reply With Quote
Old 29 October 2009, 20:16   #6

Posts: n/a
  Reply With Quote
Old 2 November 2009, 18:22   #7

Posts: n/a
I live in America and Toshiba still hasn't shipped my Windows 7 DVD.
  Reply With Quote
Old 3 November 2009, 20:29   #8

Posts: n/a
Free for US customers, but still waiting from Toshiba to send my Windows 7 DVD. A friend of mine has a DELL and received his DVD within one week.
  Reply With Quote
Old 3 November 2009, 22:20   #9

Posts: n/a
make that three and counting for the USA and no Tracking Number Link. I want to get windows 7 that's why I bought this. I could have waited and bought, but I put some cash in Toshibas' pocket. Now, please could someone at Toshiba put some WINDOWS 7 in my pocket? I have read elsewhere this might take as long as 60 days. WHAT?
  Reply With Quote
Old 4 November 2009, 02:18   #10

Posts: n/a
same here.. still waiting for my upgrade... must be coming by pony express..
  Reply With Quote

Thread Tools
Rate This Thread
Rate This Thread:

hardware, software, toshiba, windows

All times displayed in UTC
Powered by vBulletin from vBulletin Solutions, Inc.

User Agent   Copyright 2014 - All Rights Reserved   Disclaimer