While "Hellgate: London the game", leaves a lot to be desired, "Hellgate: London the service" is just a train wreck in progress. The only positive aspect of the whole thing is that the multiplayer servers have stayed up reasonably well. Other aspects of the online service side feels like a bunch of newbies fumbling around, and I'm sure the customer support reps have their work cut out trying to untangle the whole US-EU account mess.
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