According to corporate spokeswoman Linda Smith Munyan, Symantec's security team fingered an automated process for the damage done. "Symantec uses a variety of automated systems to complement manual analysis in order to provide rapid response times to new threats," said Smith Munyan in an e-mail. "The automated processes have run successfully for several years and have allowed Symantec to dramatically increase the number of high quality malware detections it's able to provide."

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