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|Creative X-Fi Scandal - Round 2 |
| Creative X-Fi Scandal - Round 2
Published on May 16th, 2006 |
Two weeks ago we published an article about Creative X-Fi issues. Here
is what's going on: We have received a lot of positive comments
about that article. Recently, we have noticed that this article
encouraged Creative's customers to speak up and complain about
the treatment they are receiving. Some people think that we have been
unfair with Creative Labs, so about a week ago, we sent emails to Creative Labs's PR in all regions (Asia, Europe and America) and asked for an explanation regarding all these issues, along with the following questions:
* Why have you not tested your
products with as many combinations of systems as possible before you
released said products to the market?
* What do you think about this petition?
* Why is it taking you so long to
provide software updates? Can you give us an exact date, week, or even
the year for when the next driver will be released? Your competitors
are releasing software updates every few weeks. Are you going to change
the frequency of your software updates in the future?
* Why is Linux still unsupported?
* Why is it taking you so much time to fix all these issues?
* Why can't users find information regarding these nForce issues on your website?
* What will you do to avoid these kinds of issues in the future?
* Do you have anything to say to the public?
You will not be surprised to hear that no one replied to our email. We
know that they read the article but they were probably too afraid to
answer any of our questions. So we have now added “PR
issues” to the current list of problems (which gets bigger and
A few users have started a petition
demanding Creative Labs provide better support. Not everyone suffers
from X-Fi issues, but there are many users that do. You have the power
to help them, you have the power to force Creative Labs to provide
better support for its customers. All you have to do in order to help, is sign this petition
if you agree with our position. The miniscule amount of time it will
take to fill out this petition pales in comparison to the lasting
effects that it could bring.
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